The relationship between professional burnout and job satisfaction levels of employee: A study into employees in hotel enterprises

Authors

  • Gonca Kılıç Yrd.Doç.Dr.
  • Elbeyi Pelit Yrd.Doç.Dr.
  • Murat Selim Selvi Yrd.Doç.Dr.

Keywords:

Professional burnout, job satisfaction, hotel employees.

Abstract

The main aim of this paper is to determine the levels of professional burnout and job satisfaction of employees in five-star hotels and to expose the relationship between them.  Especially professional burnout has been popular field of research to appear with increasing frequency in job satisfaction. Professional burnout has been investigated in three basic dimensions: Emotional exhaustion, depersonalization and personal accomplishment. Boring and highly stressed work environment, long and intensive work hours, problems and policies of low-wage employment in hotel enterprises, attitudes and behaviors of executives and managers towards employees have increased the appearing probability of job burnout in tourism industry. Job satisfaction is one’s own positive, negative and neutral all emotions; feelings and thoughts towards the business and the results emerged from these emotions on people. Population of this study is made of employees working at five-star hotels in Istanbul. In this frame, clustering sampling method was used and eight hotel enterprises were treated as a cluster. In the study, the differences of hotel workers’ opinions toward the job satisfaction and job burnout by demographic characteristics were analyzed using t-test and analysis of variance (ANOVA). In addition, Correlation and Regression Analysis were conducted to determine the relationship between professional burnout and job satisfaction levels. According to the results of correlation and regression analyses, it is found out  that professional burnout level has a significant effect on job satisfaction level of the employees.

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Author Biographies

Gonca Kılıç, Yrd.Doç.Dr.

Afyon Kocatepe University Schoool of Tourism and Hotel Management

Elbeyi Pelit, Yrd.Doç.Dr.

Afyon Kocatepe University Schoool of Tourism and Hotel Management

Murat Selim Selvi, Yrd.Doç.Dr.

Duzce University School of Tourism and Hotel Management

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Published

2011-01-27

How to Cite

Kılıç, G., Pelit, E., & Selvi, M. S. (2011). The relationship between professional burnout and job satisfaction levels of employee: A study into employees in hotel enterprises. Journal of Human Sciences, 8(1), 439–463. Retrieved from https://j-humansciences.com/ojs/index.php/IJHS/article/view/1350

Issue

Section

Behavioral Sciences