The level of burnout of housekeeping personnel in accomodation facilities

Abstract

This study aimed to determine the level of burnout of the housekeeping personnel (cleaner, manager, crew chief) working in accommodation facilities and discovering if there was a relationship between their level of burnout and their personal features. In the study a cluster sampling method was used. 12 accommodation facilities in Antalya were handled as cluster and a total of 146 personnel working in these facilities comprised the sample group. A “Burnout Inventory” was used in the study. The study data were analyzed in the SPSS 14.01 program and t-test was used in the data analysis, while the Tukey test was used in the variance analysis and paired comparison. Significant relationships were detected between the level of burnout of the housekeeping personnel participating in the study and their level of education, income level, duties, working time in the facility, weekly working hours, daily working hours, level of satisfaction related to their jobs and their wish to change their jobs (p<0.05). A person experiencing burnout is exhausted and disappointed since he does not gain the things he expected from his way of life or relationships. That’s why it is necessary to approach a burnout event in a multi-dimensional way and deal with the factors causing burnout in different ways. In the literature review there was no study examining the level of burnout concerning individual housekeeping personnel working in accommodation facilities. this study was planned and carried out with this aim.