The impact of Cultural Intelligence (CQ) on Cross-Cultural Job Satisfaction (CCJS) and International Related Performance (IRP)

Authors

Keywords:

Cultural Intelligence, Job Satisfaction, Cross-Cultural Job Satisfaction, Performance, International Related Performance

Abstract

Cultural Intelligence (CQ) referring to the adaptation to cross-cultural situation, interacting and working effectively in cross-cultural situations is the subject of this study. Globalization and international activities of companies have increased the cross-cultural interaction and commercial links, which in turn have resulted in the need for knowledge and competence about different culture. Within these dynamics, the success of the managers who are in charge of international activities depends on their CQ. The studies related to CQ reveal that it helps to cope with multi-cultural situations, to perform in culturally diverse work groups, to manage culture shock and facilitate effective cross-cultural adjustment, decision making and performance. This study particularly investigates the role of CQ on Cross-Cultural Job Satisfaction (CCJS) and International Related Performance (IRP). The study also looks at the link between CCJS and IRP. A research model along with the related hypotheses was developed and tested based on the data collected through survey method from textile companies in Turkey. The results reveal that CQ is positively related to CCJS. The partial support is also obtained from the data regarding the link between CQ and IRP. In addition, the research finds no relationship between CCJS and IRP. The findings are discussed in relation to theory and practice in the conclusion part of the study.

Downloads

Download data is not yet available.

Metrics

Metrics Loading ...

Author Biographies

Fikret Sozbilir, Artvin Coruh University

Asst. Prof. Dr., Faculty of Economics and Administrative Sciences, Artvin Coruh University

Salih Yesil, Kahramanmaras Sutcu Imam University

Assoc. Prof. Dr., Faculty of Economics and Administrative Sciences, Kahramanmaras Sutcu Imam University

References

Adler, N.J. (1986). International dimensions of Organisational Behaviour. 2nd Eds. Belmont, California: PWS-Kent Publishing Company

Ahmad, H., Ahmad K., & Shah, I.A. (2010). ‘Relationship between Job Satisfaction, Job Performance Attitude towards Work and Organizational Commitment’, European Journal of Social Sciences, 18(2), pp.257-270.

Alidoust, A.R., & Homaei, M.B. (2012). ‘Analysis the effects of Cultural Intelligence on Knowledge Management Practice (Case study: Higher Education Institutions)’, Interdisciplinary Journal of Contemporary Research In Business, 3(10), 633-649.

Alon, I., & Higgins, J. M. (2005). ‘Global leadership success through emotional and cultural Intelligences’. Business Horizons, 48(6), pp. 501-512.

Amiri, A. N., Moghimi, S.M., & Kazemi, M. (2010). ‘Studying the relationship between cultural intelligence and employees’ performance’, European Journal of Scientific Research, 42(3), 432-427

Ang, S., & Inkpen, A.C. (2008). ‘Cultural Intelligence and Offshore Outsourcing Success: A Framework of Firm-Level Intercultural Capability’, Decision Science, 39(3), 337-358.

Ang, S., Van Dyne, L., & Koh, C. (2006). Personality correlates of the four factor model of cultural intelligence’, Group & OrganizationManagement, 31(1), 100- 123.

Ang, S. Dyne, L. V., Koh, C., & Chandrasekar, N. A. (2007). ‘Cultural Intelligence: Its Measurement and Effects on Cultural Judgment and Decision Making, Cultural Adaptation, and Task Performance’, Management and Organization Review, 3(3), 335-371.

Aziri, B., (2011). ‘Job Satisfaction: A Literature Review’, Management Research and Practice, 3(4), 77-86.

Bartlett, CA., & Ghoshal, S. (2002). ‘Building competitive advantage through people’, Sloan Management Review, 43(2), 32-74.

Carpenter, M. A., Sanders, W. G., & Geletkanycz, M. A. (2004). ‘The upper echelons revisited: The antecedents, elements, and consequences of TMT composition’. Journal of Management, 30(6), 749-778

Carsten, J. M., & Spector, P. E. (1987). ‘Unemployment, Job Satisfaction, and Employee Turnover: A Meta-Analytic Test of the Muchinsky Model’, Journal of Applied Psychology, 72, 374-381.

Creque, C., & Gooden, D. J. (2011). ‘Cultural Intelligence and Global Business Competencies: A Framework for Organizational Effectiveness in the GlobalMarketplace’. International Journal of Management & Information Systems, 5(4), 141-146.

Crowne, K.A. (2008). ‘What leads to cultural intelligence?’, BusinessHorizons, 51, 391-399.

Cole, E, L., & Cole, S, M., (2006). ‘Employee Satisfaction and Organizational Performance: A Summary Of Key Findings From Applied Psychology’, from http://www.teammax.net/files/LiteratureReview.pdf

Delaney J.T., & Huselid, M.A. (1996). ‘The impact of human resource management practices on perceptions of organizational performance’. Academy of Management Journal, 39, 949-969.

Dyer, L. (1993). ‘Human Resources as a Source of Competitive Advantage’, CAHRS Working Paper Series, Cornell University ILR School, DigitalCommons@ILR.

Dyne, L. V., & Ang, S. (2005). ‘Cultural Intelligence: An Essential Capability for Individuals In Contemporary Organizations’,Global EDGE, From, https://globaledge.msu.edu/newsAndViews/views/papers/cultural intelligence.pdf

Earley, P. C., & Ang, S. (2003). Cultural Intelligence: IndividualInteractions Across Cultures, California: Stanford University Press.

Earley, P. C., & Peterson, R. S. (2004). ‘The elusive cultural chameleon: Cultural Intelligence as a new approach to intercultural training for the global manager’. Academy of Management Learning &Education, 3(1), 100-115.

Earley, P. C., & Mosakowski, E. (2004). ‘Cultural Intelligence’, Harvard Business Review.

Edmans, A., (2012). ‘The Link Between Job Satisfaction and Firm Value, With Implications for Corporate Social Responsibility, from http://papers.ssrn.com/sol3/papers.cfm7abstract id=2054066

Furnham, A., Eracleous, A., & Chamorro-Premuzic, T., (2009). ‘Personality, motivation and Job satisfaction: Hertzberg meets the Big Five’. Journal of Managerial Psychology, 24(8), 765-779.

Fornel, C., & Larcker, D. (1981). ‘Evaluating Structural Equation Models with Variables And Measurement Error’. Journal of MarketingResearch, 18, 39-50.

Garg, V.K., Walters, B.A., & Priem, R.L. (2003). ‘Chief executive scanning emphases,

Environmental dynamism and manufacturing firm performance’, Strategic Management Journal, 24, 725-744.

Gorji, M., & Ghareseflo, H. (2011). ‘The survey of relationship between cultural intelligence and emotional intelligence with employee’s performance’, International Conference on E-business, Management and Economics, IPEDR, 25, Singapore: IACSIT Press.

Hackman, J. R., & Oldham, G. R. (1975). ‘Development of the job diagnostic survey’. Journal of Applied Psychology, 60, 159-170.

Harris, M.M. (2006). ‘Cultural Skill: An Emerging Construct for the 21st Century’, Global Forum, 43(3), 43-47. DOI: http://dx.doi.org/10.1037/e579142011-00

Harrison, D. A., Newman, D. A., & Roth, P. L. (2006). ‘How important are job attitudes? Meta-analytic comparisons of integrative behavioral outcomes and time sequences’. Academy of Management Journal, 49, 305-325.

Harter, J.K., Schmidt, F.L., & Hayes T.L. (2002). ‘Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: a meta- analysis’, Journal of Applied Psychology, 87, 268-79.

Hodgetts, R.M. (1991). Organisational Behaviour: theory and practice. Macmillan Publishing Company, New York.

Hofstede, G. (1980). Culture's consequences: International differences in work related values. Beverly Hills, California: Sage

Ilies, R., Fulmer, I.S., Spitzmuller, M., & Johnson, M. D. (2009). ‘Personality and citizenship behavior: the mediating role of job satisfaction’, Journal of Applied Psychology, 94, 945-959.

Imai, L., & Gelfand, M.J. (2010). ‘The culturally intelligent negotiator: The impact of cultural intelligence (CQ) on negotiation sequences and outcomes’. Organizational Behavior and Human Decision Processes, 112, 83-98

Judge, T.A., & Bono, J.E. (2001). ‘Relationship of core self-evaluations traits—self-esteem, generalized self-efficacy, locus of control, and emotional stability—with job satisfaction and job performance: a meta-analysis’. Journal of Applied Psychology, 86, 80-92.

Judge, T.A, Heller, D., & Mount, M.K. (2002). ‘Five-factor model of personality and job satisfaction: a meta-analysis’. Journal of Applied Psychology, 87, 530-541.

Judge, T. A., & Klinger, R. (2007). ‘Job satisfaction: Subjective well-being at work’. In M. Eid, & R. Larsen (Eds.), The science of subjective well-being (pp. 393-413). New York, NY: Guilford Publications

Judge, T.A., & Kammeyer-Mueller, J.D., (2012). ‘Job Attitudes’, The AnnualReview of Psychology, 63, 341-367.

Khan, A.H., Nawaz, M.M. Alem, M., & Hamed, W. (2012). ‘impact of job satisfaction on employee performance:An empirical study of autonomous Medical Institutions of Pakistan’, African Journal of Business Management, 6(7), 2697-2705.

Kirkman, B., L., and Shapiro, D.L., (2001). ‘The impact of Cultural Values on Job

Satisfaction and Organizational Commitment in Self-Managing Work Teams: The Mediating Role of Employee Resistance’, The Academy of Management Journal, 44(3), 557-569.

Kinicki, A.J, McKee-Ryan, F.M, Schriesheim, C.A, and Carson, K.P. (2002). ‘Assessing the construct validity of the Job Descriptive Index: a review and meta-analysis’. Journal of Applied Psychology, 87, 14-32.

Koys, D.J. (2001). ‘The Effects of Employee Satisfaction, Organizational Citizenship Behavior, and Turnover on Organizational Effectiveness: A Unit-Level, Longitudinal Study’, Personel Psychology, 54, 101-113.

Lambert, E.G., Hoganm, N.L., & Barton, S.M. (2001). ‘The impact of jobsatisfaction on turnover intent: a test of a structural measurement model using a national sample of workers’, The Social Science Journal, 2(2), 233-250.

Landy, F. J. (1989). Psychology of work behavior. Pacific Grove, CA: Brooks/Cole.

Leiponen, A., (2006). ‘Dynamic Competences and Firm Performance’. International Institute for Applied Systems Analysis, INTERIM REPORT, Retrieved from: http://www.iiasa.ac.at/Admin/PUB/Documents/IR-97-006.pdf

Livermore, D., (2011). ‘The Cultural Intelligence Difference: Master the One Skill You Can't Do Without in Today's Global Economy’, AMACOM Div. American Mgmt.Assn.

Locke, E.A. (1976). The nature and causes of job satisfaction. In M.D. Dunnette, (ed.) Handbook of industrial and organisational Psychology, Chicago: Rand McNally.

Matear, S., Gray, B. J., & Garrett, T. (2004). ‘Market orientation, brand investment new service development, market position and performance for service organizations’, International Journal of Service Industry Management, 15(3/4), 284-301.

Maznevski, M. 2006. Leading with cultural intelligence” Retrieved from: http://www.ft.com/cms/s/0/eb76e076-d93f-11db-9b4a- 000b5df10621,dwp uuid=5bd47902-91db-11db-a945- 0000779e2340.html?nclick check=1

Mudor, H., & Tooksoon, P. (2011). ‘Conceptual framework on the relationship between human resource management practices, job satisfaction, and turnover’, Journal of Economics and Behavioral Studies, 2(2), 41-49.

Netemeyer, R.G, Maxham, J.G, & Lichtenstein, D.R. (2010). ‘Store manager performance and satisfaction: effects on store employee performance and satisfaction, store customer satisfaction, and store customer spending growth’. Journal Applied of Psychology, 95, 530-545.

Ng, K.-Y., & Earley, P. C. (2006). ‘Culture + intelligence: Old constructs, new frontiers’. Group & Organization Management, 31(1), 4-19.

Nimalathasan, B., & Brabete, V. (2010). ‘Job Satisfaction and Employees’ Work Performance: A Case Study Of People’s Bank In Jaffna Peninsula, Sri Lanka’, From, http://www.mnmk.ro/documents/2010special/5SriLankaBrabeteFFF.pdf

Nunnally, J. C. (1978). Psychometric Theory (2nd ed.), McGraw-Hill, New York.

OECD (2001). ‘The Well-being of Nations: The Role Of Human And Social Capital’. From http://www.oecd.org/education/educationeconomyandsociety/1870573.pdf

Parvin, M.M., & Kabir, M.N. (2011). ‘Factors Affecting Employee Job Satisfaction of Pharmaceutical Sector’, Australian Journal of Business and Management Research, 1(9), 13-123.

Patterson, M G, West M A, Lawthorn R and Nickell, S. (1997). ‘Impact of People Management Practices on Business Performance’, (Issues in People Management No 22), Institute of Personnel and Development, London.

Peterson, B. (2004). Cultural Intelligence: A guide to working with people from other cultures. Boston, MA: Intercultural Press.

Podsakoff, P. M., MacKenzie, S. B., Lee, J., & Podsakoff, N. P. (2003). ‘Common method biases in behavioral research: a critical review of the literature and recommended remedies’, Journal of Applied Psychology, 88, 879-903.

Ramalu, S.S., Rose, R. C., Kumar, N., & Uli, J. (2010). ‘Doing Business in Global Arena: An Examination of the Relationship Between Cultural Intelligence and Cross- Cultural Adjustment’, Asian Academy of Management Journal, 15(1), 79¬-97.

Ramsey, J.R., Leonel, J.N., Gomes, G.Z., & Monteiro, P.R.R. (2011). ‘Cultural intelligence’s influence on international business travelers’ stres’, Cross Cultural Management: An International Journal, 18(1), 21-37.

Ribeaux, P., and Poppleton, S.E. (1978). Psychology and Work: an introduction, Hong Kong: The Macmillan Pres Ltd.

Ringle, Christian M., Wende, Sven, and Will, Alexander. (2005). SmartPLS 2.0 (beta), http://www.smartpls.de.

Saari. L. M., & Judge, T. A. (2004). ‘Employee attitudes and job satisfaction’. Human Resource Management, 43(4), 395-407.

Sahin, F. (2011). ‘Liderin Kültürel Zekâsının Astların Örgütsel Vatandaşlık Davranışı ile İş Doyumu Üzerine Etkisi’, Savunma Bilimleri Dergisi, 10(2), 80-104.

Schneider, B., Hanges, P.J, Smith, D.B, & Salvaggio, A.N. (2003). ‘Which comes first: employee attitudes or organizational financial and market performance?’ Journal Applied of Psychology, 88, 836-51.

Sempane, M.E., Rieger, H.S., & Roodt, G., (2002). ‘Job Satisfaction in Relation to Organisational Culture’, SA Journal of Industrial Psychology, 28(2), 23¬-30.

Sims, R.A. (2011). Cultural intelligence as a predictor of job satisfaction and intent to renew contract among expatriate international school teachers in Latin America Ph.D. Dissertation, TUI University, 192 pages.

Steers, R., M. (1991). Introduction to Organisational Behaviour, HarperCollins, Publishers Inc. New York, NY.

Tan, Joo-Seng., (2004). ‘Issues & observations: Cultural intelligence and the global economy’, Leadership in Action, 24(5), 19-21.

Templer, K, J., Tay, C, & Chandrasekar, N. A. (2006). ‘Motivational Cultural Intelligence, Realistic Job Preview, Realistic Living Condition preview, and Cross-cultural Adjustment’, Group & OrganizationManagement, 31(1), 154-173.

Thomas, D.C. (1999). ‘Cultural Diversity and Work Group Effectiveness: An Experimental Study’, Journal of Cross-CulturalPsychology, 30(2), 242-263.

Thomas, D. C. (2006). ‘Domain and development of cultural intelligence: The importance of Mindfulness’, Group & Organization Management, 31(1), 78-99.

Thomas, D. C., & Inkson, K. (2005). ‘Cultural Intelligence: people skills for a global Workplace’. Consulting to Management, 16(1), 5-9.

Thomas, A., Walter., C., B. & Winkelspecht, C.S., (2004). ‘Job Characteristics andPersonality as Predictors of Job Satisfaction’, International Journal of Organizational Analysis, 12(2), 205-219.

Tian-Foreman, W., (2009). ‘Job satisfaction and turnover in the Chinese retail industry’, Chinese Management Studies, 3(4), 356-378.

Triandis, H. C. (2006). ‘Cultural intelligence in organisations’, Group& Organisations Management, 31(1), 20-26.

Trompenaars, A., and Hampden-Turner, C. (1997). Riding the waves of culture: Understanding cultural diversity in global business. New York: McGraw Hill.

Ulrich, D., Halbrook, R., Meder, D., Stuchlik, M., & Thorp, S. (1991). ‘Employee and Customer attachment: Synergies for competitive advantage’. Human Resource Planning, 14, 49-103

Vedadi, A., Kheiri, B., & Abbasalizadeh, M. (2010). ‘The relationship between cultural intelligence and achievement: a case study in an Iranian company’, Iranian Journal of Management Studies (IJMS), 3(3), 25-40.

Yazıcıoğlu, İ. (2010). ‘The Relationship Between Job Satisfaction and Employee Performance: A Comparison Between Turkey and Kazakhstan’, Türk Dünyası Sosyal Bilimler Dergisi, 55, 243- 264.

Downloads

Published

2016-04-25

How to Cite

Sozbilir, F., & Yesil, S. (2016). The impact of Cultural Intelligence (CQ) on Cross-Cultural Job Satisfaction (CCJS) and International Related Performance (IRP). Journal of Human Sciences, 13(1), 2277–2294. Retrieved from https://j-humansciences.com/ojs/index.php/IJHS/article/view/3802

Issue

Section

Business Administration