The impact of managerial communication skills on the levels of job satisfaction and job commitment
Keywords:
Job satisfaction, job commitment, communication, communication skills, managerAbstract
The manager-employee communication is the basis of an effective management. Communication is sort of an executive skill. In this research, the aim is to determine how this skill affects the levels of job satisfaction and job commitment and whether there is a relationship between these concepts. The research was conducted by means of relational screening model and survey method was used in order to collect data. "Managerial communication skills scale" developed by Tanrıverdi and colleagues (2010) for health administrators was used in evaluating managerial communication skills. In the evaluation of job satisfaction of the employees was used 5 items that measure job satisfaction developed by Brown and Peterson (1994). The sample of the study consisted of 399 people, of which 180 were female (45.1%) and 219 were male (54.9%), determined by random sampling method. The obtained data were analyzed by frequency analysis, T-test, cross table, simple and multiple regression models using SPSS 20.0 package program. Analyses have shown that there is a positive, bi-directional and moderate relationship between managerial communication skills and job satisfaction and job commitment levels; positive, bi-directional but weak relationship between job satisfaction and job commitment. According to the regression model developed according to research hypotheses, it is understood that managerial communication skills are effective in the level of job satisfaction and job commitment of employees. Analyses confirm all of the hypotheses. It has been proposed to increase the frequency and level of training given for the development of communication skills of managers.
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